Users hit by custom face error
Reports are coming in that Mass Effect 3‘s Character Import feature has not been working properly.
Kotaku has discovered an error that occurs for some players while trying to bring their characters over from Mass Effect 2. The data for the character seems to load fine, but a message appears saying that the game is unable to recognize the custom face code for their imported Commander Shepard.
At first, the problem was believed to be related to having an appearance unchanged between the first and second games, but PS3 owners are also experiencing the error despite not having a Mass Effect 1 save present. A lengthy thread on the BioWare forums has been created over the issue.
In addition to the appearance import snafu, another hiccup has risen regarding the save files, themselves. If a player tries to import a file from the 360 Cloud Storage, it will not work. EA is aware of the problem and has posted an explanation of how to salvage the files.