Connectivity problems at launch contravened country’s law
Blizzard has said it will offer a full refund to a number of South Korean customers who purchased Diablo III, after numerous difficulties with server connectivity in that country around the launch of the game, as detailed in a story on the Wall Street Journal.
While Blizzard previously stated it wasn’t intending to provide any such compensation, South Korea’s consumer protection law ensures consumers will recieve a refund if a product has problems not caused by user action.
Incorrect predictions on the amount of purchases in Asia led to the servers being unable to handle the large volume of users, leading to numerous crashes and connectivity issues. With approximately two thirds of Diablo III players in Asia playing in South Korea, a large backlash erupted from the online gaming community.
Blizzard has officially stated that players currently lower than level 40 can apply for a refund from June 25 to July 3. Additionally, the company will also refund players less than level 20 within 14 days of purchase in the future. Finally, players will recieve a 30-day trial for another Blizzard title, StarCraft II.
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